Chief Operations Officer

Chief Operations Officer

Brian began his In Home Delivery operations career at the bottom and worked his way up through the ranks. In 1995, Brian was hired at Cort Furniture Rental as a helper. After spending three years, honing his first hand delivery and customer service skills while delivering furniture to customers, Brian was moved into an inventory role in the warehouse and then quickly to a warehouse manager where he learned about the warehousing side of big ticket retail operations. 

In 2002, Brian moved on to 3rd party logistics as a Delivery Coordinator with Cory 1st Holdings. Brian was stationed at the Carson Pirie Scott (The Bon-Ton Corporation) where he helped to manage a seven million dollar operation serving three states. This was Brian’s initial experience in the realm of 3rd party logistics.

After 2 years with Cory, Brian was offered an Account Manager opportunity with Affinity Logistics based at the HomeMakers (Rhodes Furniture) retailer based in Carol Stream, IL. Brian managed HomeMakers to be a top performer of client satisfaction within the Affinity Logistics Corporation that had over 50 locations.  Unfortunately, Rhodes filed for Bankruptcy in 2004. Luckily, Brian was selected as the Delivery Manager for Affinity’s newest location at Ashley Furniture.  Again, Brian was able to maintain a top performing unit based on customer feedback for the next 2 years.

In 2006, Brian decided to accept a position as the Account Manager for an Ashley Furniture location with UST Logistical Systems. Brian was able to turn this location around and they became a high performer within UST and its most profitable location. The results achieved at this location allowed the company to grow and attain numerous more locations with Ashley Furniture. These results also got Brian promoted to a regional manager within UST. Brian oversaw the operations for four locations, three states and two clients with an annual revenue exceeding 15 million.

In 2008, Brian joined Steve Trensch and Rob Rader in forming TopHAT Logistical Solutions, LLC as the Chief Operations Officer. Through Brian’s experience’s, operating numerous delivery locations for some of the more elite In Home Delivery carriers, he was able to develop his Operational Excellence philosophy that puts a large emphasis on customer satisfaction that has helped TopHAT continue to grow and be successful.