Regional Operations Manager

Regional Operations Manager

I started in logistics in 2010 as a customer service representative at Veterans Distribution.  In eight months I was promoted to Customer Service Supervisor and about six months after that I was promoted to Operations Manager.  I built a very good rapport with each rep from over 20 accounts and maintained above expected KPI scores. 

After working for Veterans for four years, I took an offer from Amazon to be an Assistant Manager for Chicago’s first Prime Now location.  I was the manager for the dispatch side of the operation and still hold awards for the highest metrics in various categories.  During the year I worked for Amazon, I launched Chicago, trained in Austin TX and was sent to the Baltimore Prime Now to implement some of my strategies for their location.  After a year with Amazon, I was hired on with TopHat.