Regional Operations Manager

Regional Operations Manager

James started in the transportation industry in 1997 at UPS. Throughout his 15 year tenure there, he served in a variety of positions that ranged from Operations, load planning, engineering, overseeing delivery and pickup services, managing vehicle loading, driver safety, customer satisfaction, and cost control. James has coordinated daily loading of outbound packages. James has also overseen a staff of 45 union employees. In addition, James was appointed to lead the turnaround of operations at 2 UPS separate locations (8 months and 6 months, respectively).

  • Promoted through 4 territories, taking over and improving operations each time.
  • Consistently increased delivery performance and customer satisfaction.
  • Recognized for Best Facility Production (peak season preload operations) in 2010 and 2012.
  • Facilitated business growth by producing new sales leads each month.
  • Enhanced safety levels by conducting new driver training and safety rides.
  • Lowered costs and increased efficiency by identifying ways to reduce delivery miles, optimize routes, and streamline account schedules.