TopHAT Logistical Solutions is a company comprised of three owners with over 50 years of combined nationwide logistics, delivery, and warehousing experience. Our mission statement is two simple words: CUSTOMER SERVICE.

EXPERIENCE: 
The owners of TopHAT Logistical Solutions have overseen the delivery, transportation and warehousing operations for many large companies in various capacities from front line supervision to regional direction. These companies include Sears, The RoomPlace at Harlem Furniture, TNT Logistics, Cory 1st Choice Home Delivery; Affinity Logistics, Metro Air Cargo, B&H Systems, Bloomingdales, Macys, Ashley Furniture, Wickes, John M. Smyth's Homemakers (owned by Rhodes Furniture), Cort Furniture Rental, Brook Furniture Rental, Bergners, Boston Store, and GE. We did not invent the delivery process; however, we believe that through our experiences we have perfected it. We know what the customer wants and that is friendly, on time, professional, experienced, hassle free delivery. We also recognize that our client is our customer and their needs are the same as their customers' needs with the addition of a fair price from their business relationships. Our job is not finished until our customer and yours are completely satisfied. 

COVERAGE AREA: 
TopHAT Logistical Solutions has nationwide operating authority with DOT #, ILCC#, MC #, and BOC3#. Having authority in all 48 contiguous states, we have the ability to cover nationwide operations. Our corporate office is located in the Chicago metropolitan area which allows the company quick nationwide travel. 

DELIVERY TEAMS: 
In order to maintain our integrity and the safety of our clients and customers each member of our delivery teams has a thorough background check and drug screen done. The driver of the team also has a motor vehicle record check and a department of transportation medical examination. Randomly, throughout their career with our company, our delivery personnel have to repeat this process in its entirety. 

APPEARANCE: 
Our delivery teams are always in complete uniform, displaying the TopHAT Logistical Solutions logo and employee ID badge at all times. We will also proudly display your company's logo as we make our daily deliveries. Our delivery teams wear shoe covers at every stop (for in home deliveries), are clean-shaven, and not permitted to wear jewelry or have visible offensive tattoos while working. We know that you can only make one first impression; we want it to be great. 

CUSTOMER FEEDBACK: 
We cannot stress enough that customer service is our main priority and focus. At every location, we implement a customer survey system allowing customers to comment on their overall delivery experience. We know our service is a direct reflection on your company and we will always have our customer's best interest in mind. You will not be disappointed!

Testimonials

All I can say is WOOHOOOO!!! Amazing performance!!!!
We appreciate you leading the way!!!
Thank you,

Blanca Reynoso
Director – Home Delivery West -Innovel Solutions

TopHAT Logistical Solutions has been instrumental in making the new Conrad Grebel express ship program a huge success. Being able to deliver custom Amish handcrafted furnishings from Conrad Grebel's Northwest Indiana distribution center to Goods Furniture's warehouse in West Central Illinois location less than 4 weeks after order placement would never have been possible without TopHAT's help. PLUS, as Goods will attest, the freight costs are FAR BELOW the furniture industry standard . Thanks again to you, and also to your delivery coordinator Nick Haines, for your professionalism and follow thru to make this express program truly Quick Ship !!!!

Mike Zierk
Conrad Grebel--Midwest Territory Manager

TopHAT has been a carrier for Sleepy's for over 2 years now. They have grown with us throughout that time. They started with 1 truck and have worked their way up to 8 trucks. Their performance throughout our growth and expansion has been impressive and the driving force behind their increase in the number of trucks.

Even with the increased number of trucks running, their surveys and on time have improved. For the year, they have 95% positive surveys and their on time for the year is 97%. Both of these rank near the top among the other carriers in all other centers. They are a responsible organization and hold their teams accountable and are quick to resolve any issues with the customer.

Andrew Bonomo
Transportation Manager, Sleepy's

I have had TopHAT in my market for the past 4 years. I am truly impressed with their success rate with our members on making sure that they are satisfied before leaving the home. Each year they have continued to drive better results for us and can be counted on in making sure that a solution is put in place in the event of a delivery issue. Learning from opportunities and improving on their successes has been a strategy that I have received for my area. I appreciate their support to our business and their ongoing effort to make my area of responsibility less difficult by taking care of our member’s one delivery at a time.

Joe Steinhofer,
INNOVEL Solutions