TopHAT Logistical Solutions is a company comprised of three owners with over 50 years of combined nationwide logistics, delivery, and warehousing experience. Our mission statement is two simple words: CUSTOMER SERVICE.

EXPERIENCE: 
The owners of TopHAT Logistical Solutions have overseen the delivery, transportation and warehousing operations for many large companies in various capacities from front line supervision to regional direction. These companies include Sears, The RoomPlace at Harlem Furniture, TNT Logistics, Cory 1st Choice Home Delivery; Affinity Logistics, Metro Air Cargo, B&H Systems, Bloomingdales, Macys, Ashley Furniture, Wickes, John M. Smyth's Homemakers (owned by Rhodes Furniture), Cort Furniture Rental, Brook Furniture Rental, Bergners, Boston Store, and GE. We did not invent the delivery process; however, we believe that through our experiences we have perfected it. We know what the customer wants and that is friendly, on time, professional, experienced, hassle free delivery. We also recognize that our client is our customer and their needs are the same as their customers' needs with the addition of a fair price from their business relationships. Our job is not finished until our customer and yours are completely satisfied. 

COVERAGE AREA: 
TopHAT Logistical Solutions has nationwide operating authority with DOT #, ILCC#, MC #, and BOC3#. Having authority in all 48 contiguous states, we have the ability to cover nationwide operations. Our corporate office is located in the Chicago metropolitan area which allows the company quick nationwide travel. 

DELIVERY TEAMS: 
In order to maintain our integrity and the safety of our clients and customers each member of our delivery teams has a thorough background check and drug screen done. The driver of the team also has a motor vehicle record check and a department of transportation medical examination. Randomly, throughout their career with our company, our delivery personnel have to repeat this process in its entirety. 

APPEARANCE: 
Our delivery teams are always in complete uniform, displaying the TopHAT Logistical Solutions logo and employee ID badge at all times. We will also proudly display your company's logo as we make our daily deliveries. Our delivery teams wear shoe covers at every stop (for in home deliveries), are clean-shaven, and not permitted to wear jewelry or have visible offensive tattoos while working. We know that you can only make one first impression; we want it to be great. 

CUSTOMER FEEDBACK: 
We cannot stress enough that customer service is our main priority and focus. At every location, we implement a customer survey system allowing customers to comment on their overall delivery experience. We know our service is a direct reflection on your company and we will always have our customer's best interest in mind. You will not be disappointed!

Testimonials

Simply incredible performance Top Hat Team!
We’re thankful you are in El Paso, Q4 looks equally strong (or stronger)!
Trust you have our vote for more business in the South, you definitely made your point with that performance!!!
Nice work!

Kurt Legac,
Director, INNOVEL Solutions, Home Delivery South

I have had TopHAT in my market for the past 4 years. I am truly impressed with their success rate with our members on making sure that they are satisfied before leaving the home. Each year they have continued to drive better results for us and can be counted on in making sure that a solution is put in place in the event of a delivery issue. Learning from opportunities and improving on their successes has been a strategy that I have received for my area. I appreciate their support to our business and their ongoing effort to make my area of responsibility less difficult by taking care of our member’s one delivery at a time.

Joe Steinhofer,
INNOVEL Solutions

Our company is very selective in the home delivery providers we use. As a relatively unknown carrier to us we allowed TopHAT to provide some support teams in some markets where other providers were challenged. We were impressed with the level of service and commitment from the management team to meet our needs. We eventually awarded TopHAT some delivery locations as our dedicated provider. They continued to stay committed to our needs and have taken these locations from the bottom of our customer service rankings to Platinum levels of service. TopHAT has proven themselves as a quality provider that had been dedicated and committed to molding their service to meet and exceed our expectations.

Robb Bishop
Vice President, Delivery -HHGregg

All I can say is WOOHOOOO!!! Amazing performance!!!!
We appreciate you leading the way!!!
Thank you,

Blanca Reynoso
Director – Home Delivery West -Innovel Solutions

Corporate Team

Steve Trensch

Chief Financial Officer

Brian Ciullo

Chief Operations Officer

Rob Rader

Chief Executive Officer

Dena Bonnier

Senior Compliance Operations Manager

Wes Keasler

Director of Operations

Courtney Riess

Senior Corporate Office Manager

Gary Trego

Senior Director Of Operations

Jolene Galvan

Corporate Office Assistant

Elizabeth Grace

Corporate Office Assistant

Martin Sadowski

Director of Information Technology

Regional Management Team

Joe Jakicic

Regional Operations Manager

James Prewitt

Regional Operations Manager

Alisha Hunt

Regional Operations Manager

Aaron Kwiatkowski

Regional Operations Manager

Don Pope

Regional Operations Manager